At Mmayara, every order is checked and packed by us before it leaves. If something goes wrong, we'll make it right.
Returns and exchanges
We do not accept returns or exchanges for change of mind, size or fit preference, or colour preference. Please check the size chart and product details before ordering.
Slight colour differences caused by screen settings or lighting are not a defect.
What we do accept
We will replace or refund your order if the item arrived damaged or broken, the item is defective, or you received the wrong item, size or colour.
We will also replace or refund if the item is significantly different from its description or photos, or if your order was lost in transit or delivered after the committed timeline. Delays caused by events beyond our control are excluded.
How to report a problem
Within 48 hours of delivery, email Support Team Mmayara at support@mmayara.com with your name and order number.
Include an uncut unboxing video, recorded while opening the sealed parcel, showing the shipping label on the outside and the item inside, plus 2 to 3 clear photos of the damage or issue.
Please use the subject line: Issue with Order #[your order number].
What happens next
We acknowledge your email within 48 hours and review your video and photos.
If approved, we send a replacement, subject to stock, or a full refund. If we need the item back, we arrange the pickup at no cost to you. For some low-value items, we may refund without collecting the item.
Every complaint is resolved within 30 days of receipt, usually much sooner.
Refunds
Approved refunds go back to the original payment method within 5 to 7 working days. Your bank may take a little longer to show the credit.
Prepaid orders are the cleanest path for a refund, because the money returns to the same payment method.
Claims we may not be able to approve
Items that have been used, washed or altered.
Damage that happened after delivery.
Claims made after 48 hours, or without the required video and photos. We still review every case fairly.
Grievance Officer
Name: Shyanil Mishra, Proprietor.
Contact: Support Team Mmayara, support@mmayara.com.